Hydrocare Leisure Limited: Legal Stuff

Hydrocare Leisure Limited is incorporated in England and governed under English Law.

Companies House Registration Number 12050769.

Registered address: Unit 12 Sheffield Park Business Estate, East Grinstead Road, Sheffield Park,TN22 3FB

Hydrocare Leisure Limited is a VAT registered company. VAT Registration Number 341332832

Summary of our Privacy Statement:

We Never Share or Sell Your Data for commercial reasons. We only use your data in the normal course of business to provide you with the best products and services to meet your agreed needs.

Hydrocare Leisure Limited’s Privacy Policy is fully aligned with the latest GDPR requirements the UK and EU Data Protection legislation.

Put simply we can assure you that any personal data is safe and secure. We do not share your data with any third parties without your permission. We only use 3rd party contractors to assist with providing our pool and leisure services to you if we do not have that expertise in-house. We will always inform you if we need to use any 3rd party contractors.

We do not use 3rd party companies to manage or store personal data. All data is held within our proprietary systems and hard copy records. (Note: Please see our ‘Cookies’ policy)

Full Privacy Statement

Your privacy is very important to us. This notice applies to requests to enquire about or purchase of any of our services, any regular subscriptions to subscribe to any services, our website, any proprietary software provided in the course of any contractual assignment and any other services provided as part of a contractual assignment where personal data is required to fulfil that assignment.

Our privacy statement explains why we collect some personal data and how we use it. Please read this statement and contact us direct if you have any questions or concerns about personal data usage or storage. We update our privacy policy from time to time so it’s important you review our policy regularly.

This website is owned and operated by Hydrocare Leisure Limited. This website may from time to time contain links to other websites owned and operated by third parties. Should you choose to follow any of these links, you must satisfy yourself as to the privacy policy operated by any 3rd party site visited. Hydrocare Leisure Limited cannot any responsibility for data protection and privacy policies of any 3rd parties or companies.

If you have any questions or complaints about either this policy or of any of the practices of Hydrocare Leisure Limited, then please contact the James or Julie Phillpot, Directors and owners of Hydrocare Leisure Limited by email (james@hydrocare.co.uk or Julie@hydrocare.co.uk) You can also write to us at our registered address

If you remain unhappy following our response then you should contact the Information Commissioner’s Office:

Telephone: 0303 123 1113
Email: casework@ico.org.uk
Postal address: Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF

Our statement below explains:

Who collects information from you via our website or other sources
What information is collected, how we use the information and for what purposes
Who we share you information with
How you can change the information any of we hold about you
Our security procedures that are there to protect you against the loss, misuse, or alteration of information under the control of Hydrocare Leisure Limited
How long we will retain your data
Your rights under Data Protection Act 1998 (“the Act”) and the 2018 European General Data Protection Regulations (“the GDPR”).

Who collects information from you via the website and other business interactions?

Hydrocare Leisure Limited fully complies with the requirements of the Data Protection Act 1998 (“the Act”) and the 2018 European General Data Protection Regulations (“the GDPR”).

Hydrocare Leisure Limited maintains control of its data at all times. We never outsource any record keeping nor do we share or sell data with any third parties for commercial purposes.

Julie Phillpot acts as Data Controller in respect of any personal data collected from you.

What information do we collect and how do we use it?

Our website is designed to provide high level information about the services we provide.

Please see our ‘Cookies’ policy for how data is used when you access this website. We use the following cookies on our website: Essential; Analytics; User Cookies; Social Sharing; Tailored Advertising.

We invite potential customers to request more information by completing a ‘Contact Us’ form via the website or to send an email or telephone us direct. If you choose to complete the online form, you need to be aware that our primary method of initial contact is via email, followed up by a telephone call. If you do not wish to receive emails or follow up telephone calls from Hydrocare Leisure Limited then you should not use the website link. Instead you should send an email from your own email provider to Julie@hydrocare.co.uk

We collect, process and store the following the information about you whenever you submit a ‘Contact Us’ form via the website or when you make a general enquiry by mail, email, telephone or in person:

your name
your e-mail address
your phone number (optional to provide this)
Your business name and company address (where applicable)
Subject matter of your request
Summary of your request

Depending on which services you are enquiring about, additional information may be collected from you to enable us to provide you with a tailored proposal. Before offering any specific services references and/or credit references may be taken.

Hydrocare Leisure Limited ay use this personal data from time to time to email information which we consider may be of interest to you, including details of any forthcoming events, newsletters, surveys or special promotions.

We may also use and retain personal data for the following purposes:

correspondence submitted by you via our website or any other means
account set up and administration
carrying out polls and surveys
internal research and development purposes
providing goods and services
transaction details for the purpose of fulfilling your orders
legal obligations (e.g. prevention of fraud)
meeting internal audit requirements

The processing conditions for personal data are contained within GDPR. The following legal grounds for processing personal data apply:

consent (written, verbal or implied if the client provides personal data entirely voluntarily)
contract (signed and dated by all parties)
legal obligation

With whom is your information shared?

Hydrocare Leisure Limited never shares, transfers or sells any information gathered during the registration process or any other time during any subsequent interactions to any third parties. We may employ 3rd parties from time to time to assist with the provision of specific leisure services. It may be necessary to provide them with limited personal data to enable them to carry out any works or services agreed with you (e.g. name and address).

How you can change the information any of we hold about you.

You can request a change, correction or deletion of any personal data we hold about you by emailing Julie@hydrocare.co.uk

How do we protect your data and keep it secure?

The Internet is an open source for data and data sharing and is not generally recognised as being completely secure. Hydrocare Leisure Limited cannot guarantee the security of your data whilst it is in transit via the website or email. However once your data is received we have processes and procedures in place to prevent unauthorised access or loss of data.

All personal data is retained within the business and can only be accessed by authorised employees of Hydrocare Leisure Limited. No personal data is stored on 3rd party systems.

The 2018 GDPR provide rights to European Union members to request access to and rectification or deletion of your personal data, data portability, restriction of processing of your personal data, the right to object to the processing of your personal data, and the right to lodge a complaint with the Informations Commissioners Office.

Please email Julie@hydrocare.co.uk and include the words ‘Data Protection’ in the heading of your email to request access, to rectify or erase your data. Alternatively you can send your request in writing to our registered address shown on our website.

If you remain unhappy following our response then you should contact the Information Commissioner’s Office:

Telephone: 0303 123 1113

Email: casework@ico.org.uk

Postal address: Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF

Retention of data

Information regarding our clients will be held for as long as there is a business need to hold that information. We are guided by our legal obligations set out in any applicable law, statute of limitations legislation, disputes and guidelines issued by the Information Commissioner’s Office.

Ex-customer information will be held for a maximum of five years after they cease to be a customer.

Personal data relating to clients or suppliers may be retained elsewhere within our systems if necessary to satisfy the record-keeping requirements of HM Revenue & Customs, for example in relation to invoicing.

Information regarding prospects will be retained for a maximum of twelve months after the initial enquiry is received.

Personal data held for any prospect will be deleted from our records and all systems within 10 working days of receipt of any request to do so.

Once the need for retaining personal data is no longer required, electronic copies are permanently deleted from our IT systems and any portable electronic devices. Paper copies of any personal data are shredded.

Your Rights

You have the following rights regarding your personal data:

Rights	Which means …
1. To be informed	You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in our Privacy Policy.
2. Access	You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with current data protection law.
3. Rectification	You are entitled to have your personal data corrected if it is incomplete or.
4. Erasure	This is known as ‘the right to be forgotten’ and enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep it. This is not a general right to erasure as there are exceptions.
5. Restrict Processing	You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data provided we have a valid reason to do so, but may not use it further.
6. Data Portability	You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Object to Processing	You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
8. Withdraw Consent	If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time and it may be unlawful for us to process or use your personal data from that point onwards. Withdrawal of consent cannot be applied retrospectively so cannot be assumed to mean that any processing of your personal data up to that point is unlawful.
9. Complain to the ICO	You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

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James and Julie Phillpot

Directors

Hydrocare Leisure Limited

Version 1.1 September 2020